Privacy Policy
Tip&Tap (“we”, “our”, or “us”) is a digital wallet and money transfer application operating in the Gulf Cooperation Council (GCC) countries. This Privacy Policy explains how we collect, use, verify, store, and protect your personal information when you use our website and mobile application (the “Platform”).
By creating an account or using Tip&Tap, you agree to the terms of this Privacy Policy.
Information We Collect
When you register or use our services, we may collect the following information:
Full name
Mobile phone number
Email address (if provided)
Date of birth
Government-issued identification details (where required)
Device information, IP address, and usage data
Location data (subject to your device permissions)
We collect this information to provide secure wallet services, comply with financial regulations, and improve user experience.
Registration Methods
Users may register through:
UAE PASS (for users in the United Arab Emirates)
Mobile phone number verification (OTP-based registration)
When registering through UAE PASS, certain verified identity information may be securely received from the UAE PASS system in accordance with its policies.
Identity Verification (KYC)
As a financial technology service operating in the GCC region, Tip&Tap is required to conduct Know Your Customer (KYC) verification.
We use Shufti Pro as a third-party identity verification provider to verify user identity documents and biometric data where required. During this process, identification documents, facial verification data, and related information may be processed securely for compliance with anti-money laundering (AML) and regulatory obligations.
Shufti Pro processes this information on our behalf in accordance with applicable data protection laws and contractual safeguards.
Payment and Financial Information
To use wallet features such as adding funds, sending money, or withdrawing funds, you may provide:
Bank account details
Debit or credit card information
Mobile financial service account details
Payment information is processed securely through licensed payment providers. Tip&Tap does not store full card details on its servers.
How We Use Your Information
We use collected information to:
Create and manage your account
Process transactions and wallet activities
Verify identity and prevent fraud
Comply with legal and regulatory requirements
Improve platform performance and security
Communicate important service updates
Data Sharing
We do not sell your personal information.
We may share information with:
Regulatory authorities when required by law
Licensed payment processors and banking partners
Identity verification providers (such as Shufti Pro)
Technology service providers supporting our platform
All third parties are required to handle your data securely and in accordance with applicable laws.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.
Data Retention
We retain personal information for as long as necessary to provide our services and to comply with legal, regulatory, and financial record-keeping requirements in the GCC region.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us through the official Tip&Tap support channels.
